Smart Vending & Retail Automation Solutions

Provide Assistance

Kiosk operators should be readily available to assist customers who may have questions, encounter issues, or require guidance when using the kiosk. Offering prompt and friendly assistance helps customers feel more comfortable with the self-service process and increases overall satisfaction.
Maintain Kiosk Cleanliness and Functionality

Operators should regularly inspect and maintain the kiosk to ensure it is clean, well-maintained, and fully functional. This includes checking for physical damage, replenishing supplies (e.g., receipt paper, sanitizer), and cleaning touchscreens to prevent the spread of germs.
Troubleshooting

Kiosk operators should have the knowledge and skills to troubleshoot common technical problems that customers may encounter, such as payment issues, screen freezes, or printing errors. Being able to quickly resolve these issues minimizes disruptions and ensures a positive customer experience.
Personalization

Depending on the kiosk’s capabilities, operators can assist customers with personalized recommendations, customization options, or account-related tasks. Providing a tailored experience can enhance customer satisfaction and engagement.

Technical Services Engineer

Our Technical Service Engineers provide comprehensive on-site field support and client services, handling everything from installations to general maintenance of kiosks with mechanical components, computer systems, networks, and peripherals. With excellent electronics, mechanical, and troubleshooting skills, our team delivers exceptional client interface and relationship management.

Key Benefits

Extensive experience in self-service technology
A+ Certified professionals
Strong troubleshooting skills
Ability to perform heavy lifting and complex installations
Cross-functional expertise across multiple organizational levels
Responsive service dispatching for minimal downtime

Field Service Technician

Our Field Service Technicians are skilled professionals who provide on-site support and maintenance across your deployment footprint. Operating across multiple industries including real estate, healthcare, foodservice, and campus environments, these experts ensure your kiosks and lockers maintain peak performance through proactive service and rapid response.

Key Benefits

Rapid response to customer equipment issues
On-site service across your deployment footprint
Thorough equipment inspection and verification
Efficient issue resolution to minimize downtime
Strategic service call planning and prioritization
Team-based approach for comprehensive support
Clear communication with estimated arrival times
Customer-focused service to ensure satisfaction

Proactive Support Partnership

At KO, support isn’t an afterthought—it’s built into our DNA. Our dedicated team is readily available to assist your customers, answer questions, troubleshoot issues, and provide guidance when using your kiosks and lockers. This proactive approach to customer care helps users feel more comfortable with self-service technology, increases overall satisfaction, and protects your investment.

Key Benefits

U.S.-based, operations-trained support team
Custom SLAs and dedicated points of contact
Proactive maintenance scheduling to prevent downtime
End-to-end ownership from installation to optimization
Real-time monitoring and rapid response protocols
Continuous improvement through usage analytics

Always On. Always Covered.

Reliable support, customized experiences, and expert kiosk maintenance—backed by a team that owns the entire process from design to ongoing optimization.

Provide Assistance

Maintain Kiosk Cleanliness and Functionality

Troubleshooting

Personalization

Technical Services Engineer

Key Benefits

Field Service Technician

Key Benefits

Proactive Support Partnership

Key Benefits